A major technical snag has hit the servers of three airline companies. Several airports reported problems with their web check-in systems in several cities, including Mumbai, Bangalore, and Delhi. Sources said that the a software glitch in the check-in systems of Indigo, Akasa, and SpiceJet. The check-in systems of these three airlines are not working, due to which flights are being affected across the country.
These three airlines use the GoNow — check-in system — which has been facing technical problems across the world since 10:45 AM. GoNow is a day-of-departure suite by Navitaire. GoNow is working with Microsoft to resolve this issue as soon as possible.
There is no major impact on Delhi Airport’s T3, but the impact is visible at T2.
Akasa Air Starts Manual Web Check-In
Akasa Air posted on X that its online services have been affected, due to which passengers were facing problems in ticket booking, check-in, etc. Due to this the airline was resorting to manual web check-in process.
“Due to infrastructure issues with our service provider, some of our online services, including booking, check-in and manage booking services will be temporarily unavailable. Currently we are following manual check-in and boarding processes at the airports and hence request passengers with immediate travel plans to reach the airport early to check-in at our counters. We sincerely regret the inconvenience caused and want to assure you that our teams are working with our service provider to resolve the same at the earliest [sic],” Akasa posted.
#TravelUpdate: Due to infrastructure issues with our service provider, some of our online services, including booking, check-in and manage booking services will be temporarily unavailable. Currently we are following manual check-in and boarding processes at the airports and hence…
— Akasa Air (@AkasaAir) July 19, 2024
